Defective merchandise may be returned for exchange within 7 calendar days of the original invoice date for replacement with an identical item, but must be unused and in original packaging to be eligible for return. ![]() Please contact us within 7 days of receiving the instrument to begin the return process. All returns and exchanges must include a completed RMA Form.įor those clients who choose to trial instruments before purchasing, there are no returns or refunds after finalizing a sale, as the trial period allows for a free, no obligation return.Īccessories, including cases, bags, and flute care products, are not eligible for return or exchange. FCNY offers a 7-day return window for all instrument purchases made through our website, new or used.
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